SafeSend Returns FAQ

SafeSend One FAQ

  • Will I receive notification when my return is ready to sign?

    Yes. Email notifications will be sent from noreply@safesendreturns.com. To prevent the email from getting filtered to spam/junk, we recommend adding this email address to your safe list.

  • Is it safe to enter part of my Social Security Number?

    Yes. SafeSend Returns offers a secure system to view and sign your e-file authorization form(s). Look for https:// at the beginning of the site URL and a locked padlock symbol in your browser's URL bar to confirm you are on the secure site.

  • What if I don't receive an email with my access code?

    Check your spam/junk email folder.  If you do not receive your code within the 20-minute time limit, please request another.  You might also search your email for noreply@safesendreturns.com.

  • Where do the identity verification questions come from? What if I don't remember the answers?

    The questions SafeSend Returns asks are knowledge-based questions pulled from government and credit sources.  You may be asked questions such as where you lived in a given year, or when you bought your car or home.  In the event the questions do not apply to you, simply choose the answer that accurately reflects this.  If you don't remember the answers to the questions, or you answer incorrectly, you won't be able to electronically sign your e-file authorization form(s).  You can instead print, sign and return your e-file authorization form(s) to Schlenner Wenner & Co.

  • Will this work on any internet-connected device?

    This process can be completed on any computer, smartphone, or tablet via a web browser. If you are using a mobile device with cell data, please be patient as it may take a while for your information to download.

  • What if there are changes that need to be made to my tax return?

    Please contact your accountant if changes need to be made. We will recall your return, make the necessary changes, and then re-deliver it to you.

  • Does SafeSend Returns offer an app for my smartphone?

    There is currently no SafeSend Returns app available.

  • Will I have the option to download and print my return to retain for my records?

    Yes. You can download and print your return from a computer, or save it for a later date.  If you are using a smartphone or tablet, you may not be able to download and print your return, but you'll be able to review and e-sign it.

  • How is this process different from e-filing?

    SafeSend allows you to electronically sign your e-file authorization form(s), but it will not submit your tax return(s) to the IRS or State tax authorities.  Once signed, Schlenner Wenner & Co. is automatically notified, and we will then submit your tax return(s) to the taxing authorities. 

  • My spouse and I file our return jointly. How can we both sign the e-file authorization form?

    The spouse with the primary email address will first receive the link with identity verification questions specific to him/her. He or she will sign the e-file authorization form(s) and then enter an email address for the second spouse. The second spouse will then receive the email link with the identity verification questions specific to him/her.  Once the second spouse electronically signs the e-file authorization form(s), Schlenner Wenner & Co. will be notified that signing is complete.


    If a couple shares an email address, the primary signer will first receive a link with identity verification questions specific to him/her. After the primary signer signs the e-file authorization form(s), he/she can then enter the shared email address again. A new link will be sent with identity verification questions specific to the second spouse.

  • Can I sign my dependent's return electronically?

    Schlenner Wenner & Co. will deliver your dependent's return using SafeSend Returns. However, most dependents may not have sufficient government and financial data available to successfully complete the electronic signature process.  Therefore, you will need to print, manually sign and upload your dependent's e-file authorization form and tax arrangement letter (if applicable) through SafeSend Retuns.

  • What if I'm a Power of Attornery (POA) for someone else?

    We will deliver the return via SafeSend Returns, however, you will need to print, manually sign and upload the e-file authorization form and tax arrangement letter (if applicable) to us.

  • I'd rather print and sign my e-file authorization form(s). Can I do that?

    Yes. You can still print, sign, and mail your e-file form(s) back to Schlenner Wenner & Co. if you'd prefer to do so.

  • After signing my e-file authorization form(s), will I receive confirmation that it was successfully submitted?

    Yes. Once you sign your e-file authorization form(s), you will receive an email stating it was successful. The email will also include a link to download a copy of your tax return for your records.

  • When will my return be e-filed (submitted to the taxing authorities)?

    Once we receive all required signed forms and the tax preparation invoice shown in SafeSend Returns has been paid (if applicable), your return will be e-filed.

  • Can I set up reminders for my quarterly estimated payment(s)?

    If estimated payments are included in your review copy, you will not receive automatic reminders to make the payments.  

    *You have the option to turn reminders on while reviewing your returns.

  • Still have questions?

    Feel free to reach out to us with any questions you have about the delivery of your tax returns at 320-251-0286.

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